2nd Quarter 2010
We are thrilled to announce that 96 percent of our clients rated their experience with us a 9 or a 10, giving us a Net Promoter Score® of 96.8 percent for the most recent quarter. 62 percent of our clients responded, and the feedback and suggestions continue to drive our strategy and business.
We are delighted to hear they feel our survey process steps are comprehensive and our responsiveness to their questions were timely. Additionally, many shared their excitement for the new Inavero Survey Dashboard. The evolution of this technology came from our clients pushing our innovation and asking us to think bigger.
As you know, however, the point of this process isn’t to pat yourself on the back, but rather to identify ways to improve and there are some key things we need to focus on. This last survey told us that we needed to do a better job at providing our clients an option to dig deeper into the data and understand what is driving their NPS score. With that, we have completed the development process to add a satisfaction drivers survey and provide that data real-time in the Inavero Dashboard. This upgrade option is available now. Read the full report now.
